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How to Monitor Your Investment Application Progress

Overview​

After submitting an application for an investment opportunity on the WhiteLabel Community Deals Platform, tracking its progress is essential to stay informed about your investment status. This guide will show you how to monitor your application throughout the review process, understand the different status indicators, and respond to any additional requests that may arise. Staying on top of your application status ensures you don't miss important deadlines or requirements.

Prerequisites​

Before monitoring your investment application progress, you should:

  • Have a registered and verified account on the platform
  • Have completed KYC verification
  • Have submitted an application for a specific deal
  • Have signed all required documents
  • Have initiated payment (if already approved)

Step-by-Step Instructions​

Step 1: Access Your Investment Applications​

  1. Log in to your account on the platform
  2. Navigate to the "My Investments" or "Portfolio" section in the main navigation menu
  3. Look for a tab or section labeled "Pending" or "Applications"
  4. Click on this section to view all your pending investment applications

Step 2: Understand Application Status Indicators​

  1. Each application will display a status indicator that shows its current stage in the process

  2. Common status indicators include:

    • Submitted: Your application has been received but not yet reviewed
    • Under Review: Your application is being evaluated by the issuer or platform
    • Additional Information Required: You need to provide more information
    • Documents Pending: You need to sign or upload additional documents
    • Payment Pending: Your application is approved, awaiting payment
    • Payment Processing: Your payment is being processed
    • Approved: Your investment has been fully approved and funded
    • Waitlisted: The deal is oversubscribed, but you may be accepted later
    • Rejected: Your application was not approved

  3. The status indicator is typically prominently displayed next to each application

Step 3: View Detailed Application Information​

  1. Click on a specific application to view more detailed information

  2. The detailed view typically includes:

    • Deal name and issuer
    • Date of application submission
    • Requested investment amount
    • Current status with timestamp
    • Next steps required (if any)
    • History of status changes
    • Communication history

  3. Review this information to understand exactly where your application stands

Step 4: Check for Required Actions​

  1. Look for any indicators that action is required from you:

    • Notification badges
    • "Action Required" labels
    • Highlighted buttons or links
    • Status messages indicating pending tasks

  2. Common required actions include:

    • Providing additional information
    • Signing additional documents
    • Completing payment
    • Responding to questions from the issuer

  3. Required actions will typically have a deadline associated with them

Step 5: Respond to Requests for Additional Information​

  1. If your application status shows "Additional Information Required":

    • Click on the application to view the specific information requested
    • The request will detail exactly what information is needed
    • There will be instructions on how to provide the information

  2. Common additional information requests include:

    • Clarification on accreditation status
    • Additional proof of identity or address
    • Source of funds documentation
    • Investment experience details

  3. Provide the requested information promptly to avoid delays

Step 6: Complete Document Signing Requests​

  1. If your application status shows "Documents Pending":

    • Click on the application to access the documents requiring signature
    • Follow the e-signature process to complete the documents
    • Submit the signed documents through the platform

  2. The platform will guide you through the document signing workflow

  3. Once all documents are signed, the application status will update automatically

Step 7: Track Payment Status​

  1. If your application has been approved and payment is required:

    • The status will show "Payment Pending" or similar
    • Click on the application to view payment instructions
    • After initiating payment, the status may change to "Payment Processing"
    • Once payment is confirmed, the status will update to "Approved" or "Funded"

  2. Different payment methods have different processing times, which affects how quickly your status updates

Step 8: Check Application Timeline​

  1. Many platforms provide a timeline view of your application progress:

    • This shows each stage of the application process
    • Completed stages are typically marked with checkmarks
    • The current stage is highlighted
    • Future stages are shown but not yet active

  2. The timeline gives you a visual representation of where you are in the process and what comes next

Step 9: Review Communication History​

  1. Check the communication history related to your application:

    • Messages from the issuer or platform
    • Questions you've asked and responses received
    • Notifications about status changes
    • System-generated updates

  2. This history provides context for any status changes or requests

Step 10: Set Up Notifications​

  1. Configure your notification preferences to stay informed:

    • Navigate to your account settings or notification preferences
    • Enable email notifications for application status changes
    • Enable push notifications if using a mobile app
    • Set your preferred frequency for updates

  2. Proper notification settings ensure you don't miss important updates

Step 11: Contact Support for Clarification​

  1. If your application status is unclear or you have questions:

    • Look for a "Contact" or "Support" button within the application details
    • Use this to send a message directly related to your specific application
    • Be clear and specific about your question or concern
    • Reference your application ID or the deal name

  2. Support staff can provide clarification on your application status

Step 12: Check for Waitlist Updates​

  1. If your application status shows "Waitlisted":

    • This means the deal is currently oversubscribed
    • Your position may change if other investors withdraw
    • Check regularly for status updates
    • The platform may provide an estimated waitlist position

  2. Waitlisted applications may be approved later if space becomes available

Step 13: Understand Rejection Reasons​

  1. If your application status shows "Rejected":

    • There may be an explanation provided for the rejection
    • Common reasons include eligibility issues, oversubscription, or compliance concerns
    • Use this feedback for future applications
    • Some platforms allow you to appeal or reapply with additional information

  2. Not all rejections provide detailed reasons due to legal considerations

Step 14: Track Deal Closing Approach​

  1. As the deal's closing date approaches:

    • Check your application status more frequently
    • Be prepared to respond quickly to any last-minute requests
    • Ensure payment methods are ready if you haven't yet been approved
    • Note any changes to the closing date (extensions or early closings)

  2. Some deals close early when fully subscribed, so staying informed is important

Step 15: Receive Final Confirmation​

  1. Once your investment is fully processed:

    • You'll receive a final confirmation notification
    • Your application status will change to "Approved," "Funded," or "Complete"
    • The investment will move from "Pending" to "Active" in your portfolio
    • You'll receive information about token/share distribution and next steps

  2. This confirmation marks the successful completion of your application process

Best Practices​

  • Check Regularly: Review your application status at least every 1-2 days
  • Act Promptly: Respond to requests for information or documents within 24 hours
  • Keep Documentation: Save all communications and confirmations related to your application
  • Enable Notifications: Set up alerts to be notified of status changes immediately
  • Be Proactive: If you notice your application has been in the same status for an unusually long time, reach out for an update
  • Prepare in Advance: Have common verification documents ready in case they're requested
  • Follow Instructions: Carefully follow all instructions when responding to requests
  • Check Spam Folder: Ensure notification emails aren't being filtered to spam
  • Use Platform Messaging: Communicate through the platform's messaging system rather than external email when possible
  • Track Multiple Applications: If you've applied for multiple deals, check each one individually

Troubleshooting​

Common Issues​

  1. Application Stuck in "Submitted" Status

    • Solution: Check if the typical review period has passed (usually 1-3 business days)
    • Solution: Verify that all required application sections were completed
    • Solution: Contact platform support to confirm your application was received
    • Solution: Ask if there are any issues or missing information delaying review

  2. Missing Notifications About Status Changes

    • Solution: Check your notification settings in your account preferences
    • Solution: Verify that the platform has your correct email address
    • Solution: Check your email spam or junk folder
    • Solution: Log in directly to the platform to check status rather than relying on notifications

  3. Unable to Provide Requested Additional Information

    • Solution: Contact support to explain your specific situation
    • Solution: Ask if alternative documentation or information would be acceptable
    • Solution: Request clarification if you don't understand what's being asked
    • Solution: Check if you can submit a partial response while gathering remaining information

  4. Payment Confirmed But Status Not Updated

    • Solution: Allow sufficient time for payment processing (varies by payment method)
    • Solution: Provide proof of payment through the platform's messaging system
    • Solution: Check if there's a way to manually confirm payment in your application
    • Solution: Contact support with your payment confirmation details

  5. Application Rejected Without Clear Reason

    • Solution: Contact support to request more specific feedback if possible
    • Solution: Ask if there's an appeals process or if you can reapply
    • Solution: Review the deal's eligibility requirements to identify potential issues
    • Solution: Use the feedback to improve future applications

Getting Help​

If you encounter any issues while monitoring your application:

  1. Navigate to the /support Support center by clicking on the "Support" link in the main navigation
  2. Select the appropriate category for your issue
  3. Provide specific details about your problem, including:
    • Deal name
    • Application ID or reference number
    • Current status shown
    • Specific question or concern
    • Screenshots of any error messages or unclear status indicators
  4. Submit your support request
  5. Support staff will respond through the platform's notification system