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How to Submit and Complete Identity Verification

Overview​

Know Your Customer (KYC) verification is a mandatory process for all investors on the WhiteLabel Community Deals Platform. This verification ensures regulatory compliance, prevents fraud, and confirms your eligibility to participate in investment opportunities. This guide will walk you through the process of submitting your identity documents and completing the verification process efficiently.

Prerequisites​

Before starting the KYC verification process, you should:

  • Have created an account on the platform
  • Have completed your basic profile information
  • Have access to the following documents:
    • A valid government-issued photo ID (passport, driver's license, or national ID card)
    • A recent proof of address document (utility bill, bank statement, etc. less than 3 months old)
  • Have a device with a camera for taking photos or scanning documents
  • Be prepared to take a selfie for identity confirmation

Step-by-Step Instructions​

Step 1: Access Your Profile Settings​

  1. Log in to your account on the platform
  2. Click on your profile icon in the top-right corner of the screen
  3. Select "Profile Settings" from the dropdown menu
  4. This will take you to the profile settings page where you can manage your account information

Step 2: Navigate to the KYC Verification Section​

  1. On the Profile Settings page, locate the "Investor Information" section
  2. Check your current KYC Status (it will likely show as "Not Verified" or "Verification Required")
  3. Look for a button or link to begin the verification process
  4. Click on this button to start the KYC process

Step 3: Review the Verification Requirements​

  1. Before proceeding, carefully review the verification requirements presented on screen
  2. Understand what documents you'll need to provide
  3. Note any specific requirements for document quality or format
  4. Make sure you have all necessary documents ready before proceeding
  5. Click "Continue" or "Start Verification" to proceed

Step 4: Complete the Personal Information Form​

  1. Fill out or verify your personal information:
    • Full legal name (exactly as it appears on your ID)
    • Date of birth
    • Nationality
    • Country of residence
    • Current address
    • Phone number
  2. Ensure all information is accurate and matches your identification documents
  3. Double-check for any typos or errors
  4. Click "Continue" or "Next" to proceed

Step 5: Upload Your Government-Issued ID​

  1. Select the type of ID you're providing (passport, driver's license, or national ID)
  2. Upload clear, high-resolution images of your ID:
    • For a passport: The photo page showing your details
    • For a driver's license: Both front and back sides
    • For a national ID card: Both front and back sides
  3. Ensure the entire document is visible in the frame
  4. Make sure all text is legible and not blurry
  5. Verify that no part of the document is cut off
  6. Click "Upload" to submit your ID documents

Step 6: Upload Your Proof of Address​

  1. Select the type of document you're providing (utility bill, bank statement, etc.)
  2. Ensure the document is recent (typically within the last 3 months)
  3. Upload a clear image of the document showing:
    • Your full name
    • Your complete address
    • The date of issue
    • The issuing organization's name
  4. Make sure all information is clearly visible and legible
  5. Click "Upload" to submit your proof of address

Step 7: Complete the Identity Verification Selfie​

  1. Prepare to take a selfie using your device's camera
  2. Follow the on-screen instructions for proper positioning
  3. Ensure you're in a well-lit area with your face clearly visible
  4. Look directly at the camera and maintain a neutral expression
  5. Some systems may require you to perform specific actions (like blinking or turning your head)
  6. Take the selfie when ready
  7. Review the image to ensure it's clear and your face is fully visible
  8. Submit the selfie

Step 8: Review Your Submission​

  1. Before final submission, review all the information and documents you've provided
  2. Verify that:
    • All personal information is accurate
    • All documents are clearly visible and legible
    • Your selfie is clear and meets the requirements
  3. Make any necessary corrections by going back to previous steps
  4. When satisfied with your submission, click "Submit" or "Complete Verification"

Step 9: Complete Any Additional Verification Steps​

  1. Depending on your location and regulatory requirements, you may be asked to:
    • Answer additional questions about your source of funds
    • Provide information about your employment
    • Complete a questionnaire about your investment experience
    • Verify your accreditation status (if applicable)
  2. Complete these additional steps as required
  3. Provide honest and accurate information

Step 10: Check Your Verification Status​

  1. After submission, you'll be returned to your profile page
  2. Your KYC Status will typically show as "Pending" or "Under Review"
  3. Note the estimated verification time (usually 1-2 business days)
  4. You may receive an email confirmation of your submission
  5. Check your profile periodically to see if your verification status has been updated

Step 11: Respond to Additional Information Requests (If Needed)​

  1. If the verification team needs additional information or clearer documents:
    • You'll receive an email notification
    • Your KYC status may change to "Additional Information Required"
  2. Log back into your account and navigate to your profile settings
  3. Review the specific requests for additional information
  4. Provide the requested information or documents promptly
  5. Resubmit your verification

Step 12: Confirmation of Verification​

  1. Once your verification is complete, you'll receive an email confirmation
  2. Your KYC Status will change to "Verified"
  3. You'll now have access to invest in deals that match your investor profile
  4. Your verification status will be visible in your profile settings

Best Practices​

  • Use Original Documents: Always use valid, unexpired official documents
  • Ensure Good Lighting: Take photos in well-lit conditions to ensure clarity
  • Capture Complete Documents: Make sure the entire document is visible in the frame
  • Check Legibility: Ensure all text on your documents is clear and readable
  • Be Accurate: Provide information exactly as it appears on your official documents
  • Act Promptly: Respond quickly to any requests for additional information
  • Regular Updates: Update your verification if you change your address or your ID expires
  • Prepare All Documents: Have all required documents ready before starting the process
  • Private Environment: Complete the verification in a private setting for security
  • Stable Connection: Ensure you have a stable internet connection during the process

Troubleshooting​

Common Issues​

  1. Document Rejection Due to Quality

    • Solution: Retake photos in better lighting
    • Solution: Ensure the document is flat and not bent or folded
    • Solution: Use a solid, contrasting background
    • Solution: Make sure there's no glare or shadow on the document

  2. Address Verification Problems

    • Solution: Ensure your proof of address is recent (less than 3 months old)
    • Solution: Verify that your name and address are clearly visible
    • Solution: Try a different type of proof of address document
    • Solution: Ensure the document shows the complete address matching your profile

  3. Selfie Rejection

    • Solution: Retake in better lighting conditions
    • Solution: Ensure your face is clearly visible with no obstructions
    • Solution: Remove glasses, hats, or other items that obscure your face
    • Solution: Look directly at the camera with a neutral expression

  4. Verification Taking Longer Than Expected

    • Solution: Check your email for any requests for additional information
    • Solution: Verify your submission was completed successfully
    • Solution: Contact support if the verification has been pending for more than 3 business days

  5. Information Mismatch

    • Solution: Ensure all information matches exactly across your profile and documents
    • Solution: Update your profile information to match your official documents
    • Solution: Provide explanation for any legitimate discrepancies (e.g., recent name change)

Getting Help​

If you encounter any issues during the KYC verification process:

  1. Navigate to the /support Support center by clicking on the "Support" link in the main navigation
  2. Select the appropriate category for your issue
  3. Provide specific details about your verification problem
  4. Submit your support request
  5. Support staff will respond through the platform's notification system