Skip to main content

How to Buy Tokens from Other Investors

Overview​

The WhiteLabel Community Deals Platform's secondary market allows you to purchase tokens from other investors, providing access to investment opportunities that may no longer be available in primary offerings. This guide will walk you through the process of browsing listings, evaluating token prices, submitting buy orders, and completing secondary market purchases. The P2P market offers a way to acquire tokens from projects you may have missed during their initial offering or to increase your position in existing investments.

Prerequisites​

Before purchasing tokens on the secondary market, you should:

  • Have a registered and verified account on the platform
  • Have completed KYC verification
  • Understand the basics of the tokens you're interested in purchasing
  • Have sufficient funds in your wallet or platform account
  • Be familiar with the platform's secondary market rules and restrictions
  • Understand the risks associated with secondary market purchases

Step-by-Step Instructions​

Step 1: Access the Secondary Market​

  1. Log in to your account on the platform
  2. Navigate to the "Secondary Market" or "P2P Trading" section in the main navigation menu
  3. This will take you to the secondary market dashboard where all available listings are displayed
  4. Take a moment to familiarize yourself with the market interface

Step 2: Browse Available Token Listings​

  1. The secondary market displays all active sell orders from other investors

  2. Each listing typically shows:

    • Token name and symbol
    • Project or deal name
    • Quantity available
    • Price per token
    • Seller information (may be anonymized)
    • Listing date

  3. Browse through the listings to find tokens you're interested in

Step 3: Filter and Search for Specific Tokens​

  1. Use the filtering and search tools to narrow down your options:

    • Filter by token type or project
    • Sort by price (lowest to highest)
    • Sort by date listed (newest first)
    • Search by token name or symbol
    • Filter by price range

  2. These tools help you find specific tokens or the best available deals

Step 4: Research Token and Project Information​

  1. Before purchasing, research the token you're interested in:

    • Click on the token name or project to view detailed information
    • Review the project's current status and developments
    • Check the original offering terms
    • Look for any recent news or updates
    • Understand the token's utility or rights

  2. This research helps you make an informed purchase decision

Step 5: Check Your Eligibility to Purchase​

  1. Verify that you're eligible to purchase the tokens:

    • Some tokens may have investor accreditation requirements
    • There may be jurisdictional restrictions
    • Certain tokens might require specific investor qualifications
    • Some projects may have additional KYC requirements

  2. The platform will typically indicate if you're eligible to purchase specific tokens

Step 6: Review Token Price and Market History​

  1. Evaluate the token's price by checking:

    • The original offering price
    • Recent transaction history on the secondary market
    • Current price compared to historical trades
    • Any price trends (increasing or decreasing)

  2. This information helps you determine if the current asking price is fair

Step 7: Select a Listing to Purchase​

  1. After finding a suitable listing:

    • Click on the listing to view its details
    • Review the complete information about the sale
    • Check the seller's history or rating if available
    • Verify the total cost including any fees

  2. This detailed view provides all the information you need before proceeding

Step 8: Choose Purchase Quantity​

  1. Decide how many tokens you want to purchase:

    • Enter your desired quantity in the provided field
    • The system will show the minimum and maximum purchase limits
    • You can purchase the entire listed amount or a partial quantity if the seller allows
    • The total cost will update based on your selected quantity

  2. Ensure your purchase quantity meets any minimum requirements

Step 9: Review Transaction Fees​

  1. The platform will display all applicable fees:

    • Platform service fee (percentage of purchase value)
    • Transfer agent review fee (if applicable)
    • Network or gas fees for blockchain transactions
    • Any other applicable charges

  2. These fees will be added to your purchase cost

Step 10: Check Fund Availability​

  1. Verify you have sufficient funds for the purchase:

    • The platform will show your available balance
    • The total cost will include the token price plus all fees
    • If your balance is insufficient, you'll need to add funds before proceeding
    • Some platforms allow direct connection to external wallets

  2. Ensure you have enough funds to complete the transaction

Step 11: Submit Buy Order at Listed Price​

  1. If you agree with the listed price:

    • Click the "Buy Now" or "Purchase" button
    • Review the purchase summary
    • Confirm your acceptance of the terms
    • Submit your buy order

  2. This initiates a purchase at the seller's listed price

Step 12: Submit Counter-Offer (If Available)​

  1. If you want to negotiate the price:

    • Look for a "Make Offer" or "Counter" option
    • Enter your proposed price per token
    • Add a message explaining your offer (if allowed)
    • Submit your counter-offer

  2. The seller will be notified and can accept, reject, or counter your offer

Step 13: Confirm Purchase Details​

  1. Before finalizing your purchase:

    • Review the complete transaction details
    • Verify token type and quantity
    • Check the total cost including fees
    • Understand the expected timeline for completion
    • Review any terms or conditions

  2. Make sure all details are correct before proceeding

Step 14: Authorize Payment​

  1. Complete the payment process:

    • If using platform balance, confirm the deduction
    • If using an external wallet, approve the transaction
    • If using a credit/debit card, enter payment details
    • Follow any additional security steps required

  2. The platform will process your payment

Step 15: Sign Required Documents (If Applicable)​

  1. Some token purchases may require signing additional documents:

    • Subscription agreement
    • Transfer restrictions acknowledgment
    • Investor qualification certification
    • Other legal documents

  2. Use the platform's e-signature system to complete these documents

Step 16: Wait for Transfer Agent Approval (If Required)​

  1. If the platform uses transfer agents:

    • Your purchase will be reviewed by a transfer agent
    • They verify compliance with regulations and transfer restrictions
    • This process typically takes 1-3 business days
    • You'll be notified when the review is complete

  2. The transfer agent ensures all trades comply with regulatory requirements

Step 17: Respond to Additional Information Requests​

  1. During the review process, you may be asked to provide:

    • Additional identity verification
    • Investor qualification proof
    • Source of funds documentation
    • Clarification on certain aspects of the purchase

  2. Respond promptly to these requests to avoid delays

Step 18: Track Transaction Status​

  1. Monitor the status of your purchase:

    • Navigate to "My Orders" or "Transaction History"
    • Look for your pending purchase
    • Check the current status (Processing, Pending Approval, Complete, etc.)
    • Review any status updates or notifications

  2. The platform will update the status as the transaction progresses

Step 19: Receive Tokens in Your Portfolio​

  1. Once the transaction is complete:

    • The tokens will appear in your portfolio
    • You'll receive a confirmation notification
    • The transaction will be recorded in your activity history
    • You can view the tokens in your "My Investments" section

  2. The tokens are now yours and subject to any applicable transfer restrictions

Step 20: Review Post-Purchase Information​

  1. After completing your purchase:

    • Review any token-specific information provided
    • Note any vesting schedules or transfer restrictions
    • Check for upcoming events or distributions
    • Understand how to monitor your new investment

  2. This information helps you manage your newly acquired tokens

Best Practices​

  • Research Thoroughly: Investigate the token and project before purchasing
  • Compare Prices: Check multiple listings to ensure you're getting a fair price
  • Start Small: Consider making smaller initial purchases when trying new tokens
  • Check Seller History: If available, review the seller's transaction history or rating
  • Understand Restrictions: Be aware of any transfer restrictions or lockup periods
  • Consider Timing: Market conditions and project developments may affect token value
  • Keep Records: Maintain documentation of all purchases for tax and record-keeping purposes
  • Diversify: Consider spreading your investments across multiple projects
  • Be Patient: Wait for transfer agent approval and don't rush the process
  • Stay Informed: Follow project updates to make informed decisions about additional purchases

Troubleshooting​

Common Issues​

  1. Unable to View Certain Listings

    • Solution: Verify your investor accreditation status
    • Solution: Complete any additional KYC requirements
    • Solution: Check if there are jurisdictional restrictions for your location
    • Solution: Ensure your account is in good standing

  2. Purchase Order Rejected

    • Solution: Check if you meet all investor qualification requirements
    • Solution: Verify you have sufficient funds including all fees
    • Solution: Ensure the tokens are still available (they may have been sold)
    • Solution: Contact support to understand the specific reason for rejection

  3. Payment Processing Issues

    • Solution: Verify your payment method is working properly
    • Solution: Check if there are any limits on your payment method
    • Solution: Try an alternative payment method if available
    • Solution: Contact your financial institution if transactions are being declined

  4. Tokens Not Appearing After Purchase

    • Solution: Check if the transaction is still pending approval
    • Solution: Verify the transaction status in your order history
    • Solution: Look in the correct section of your portfolio
    • Solution: Allow sufficient time for blockchain confirmations

  5. Transfer Agent Delays

    • Solution: Check if additional information has been requested
    • Solution: Verify all required documents have been submitted
    • Solution: Contact support if the review has exceeded the typical timeframe
    • Solution: Be patient during busy periods when review times may be longer

Getting Help​

If you encounter any issues while purchasing tokens on the secondary market:

  1. Navigate to the /support Support center by clicking on the "Support" link in the main navigation
  2. Select the "Secondary Market" or "P2P Trading" category
  3. Provide specific details about your issue, including:
    • Token name and symbol
    • Order ID or reference number
    • Transaction date and amount
    • Screenshots of any error messages
  4. Submit your support request
  5. Support staff will respond through the platform's notification system