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How to Evaluate and Process Incoming P2P Trade Requests

Overview​

As a Transfer Agent on the WhiteLabel Community Deals Platform, one of your primary responsibilities is to review and process peer-to-peer (P2P) trade requests between investors. This process ensures that all secondary market transactions comply with regulatory requirements, transfer restrictions, and platform policies. This guide will walk you through the process of evaluating trade requests and making informed decisions to approve or reject them.

Prerequisites​

Before reviewing P2P trade requests, you should:

  • Have an active Transfer Agent account on the platform
  • Have been granted access permissions for the relevant deals
  • Understand the regulatory requirements for secondary trading
  • Be familiar with the specific transfer restrictions for each deal
  • Have completed all required compliance training

Step-by-Step Instructions​

Step 1: Access the P2P Trade Requests Dashboard​

  1. Log in to your Transfer Agent account
  2. Click on "P2P Requests" in the left navigation menu
  3. You will see the "P2P Trade Requests" dashboard showing all pending requests
  4. Note the number of pending requests awaiting your review

Step 2: View Pending Requests​

  1. The "Pending Requests" section displays all trade requests awaiting your approval or rejection

  2. Each request shows:

    • Request ID
    • Deal name
    • Token symbol
    • Seller information
    • Buyer information
    • Transaction amount (tokens and currency)
    • Submission date
    • Priority level

  3. Use the search field to filter requests by deal, address, or token symbol

  4. Use the dropdown to filter by blockchain network if needed

  5. Click the "Refresh" button to update the list with any new requests

Step 3: Select a Trade Request to Review​

  1. Click on a pending request to view its details
  2. The request details panel will open, showing comprehensive information about the proposed trade
  3. Review the basic transaction information:
    • Seller's wallet address and verified identity
    • Buyer's wallet address and verified identity
    • Token type and quantity
    • Price per token and total transaction value
    • Proposed settlement date
    • Transaction hash (if already initiated on-chain)

Step 4: Verify Seller Eligibility​

  1. Check the seller's token ownership:

    • Confirm the seller owns the tokens they are attempting to sell
    • Verify the tokens are not locked in a vesting contract
    • Check if the seller has sufficient token balance

  2. Review transfer restrictions:

    • Check if the lockup period has expired
    • Verify if the seller is allowed to transfer tokens (not on a restricted list)
    • Confirm the seller has held the tokens for the minimum required period

  3. Verify seller's KYC/AML status:

    • Confirm the seller has completed all required verifications
    • Check if there are any red flags or compliance issues

Step 5: Verify Buyer Eligibility​

  1. Review buyer's investor status:

    • Confirm the buyer is an eligible investor for this token type
    • Verify accreditation status if required
    • Check jurisdiction eligibility

  2. Review KYC/AML compliance:

    • Confirm the buyer has completed all required verifications
    • Check for any red flags or compliance issues
    • Verify the source of funds if required

  3. Check investment limits:

    • Verify the purchase doesn't exceed any applicable investment limits
    • Check if the buyer already owns tokens in this deal and total exposure

Step 6: Review Transaction Terms​

  1. Assess the transaction terms:

    • Check if the price falls within acceptable parameters
    • Verify the transaction complies with platform fee structures
    • Confirm the settlement method is approved

  2. Review any special conditions:

    • Check for any conditional terms in the transaction
    • Verify any attached documents or agreements
    • Confirm compliance with deal-specific trading rules

Step 7: Add Notes to the Request​

  1. Click on the "Add Note" button in the request details panel

  2. Enter any relevant observations, concerns, or additional information:

    • Compliance considerations
    • Verification steps taken
    • Special circumstances
    • Reasons for your decision
    • Instructions for the parties involved

  3. Notes can be:

    • Internal (visible only to transfer agents and administrators)
    • External (visible to the buyer and seller)

  4. Select the appropriate visibility option

  5. Click "Save Note" to add your comments to the request

Step 8: Request Additional Information (If Needed)​

  1. If you need more information to make a decision:

    • Click the "Request Information" button
    • Select the party to request information from (buyer, seller, or both)
    • Specify exactly what information is needed
    • Set a deadline for response

  2. The system will notify the relevant parties

  3. The trade request will be marked as "Information Requested"

  4. You will be notified when the requested information is provided

Step 9: Make Your Decision​

  1. After thorough review, make your decision:

    To Approve the Trade:

    • Click the "Approve" button
    • Review the approval confirmation screen
    • Add any final notes if needed
    • Confirm your approval

    To Reject the Trade:

    • Click the "Reject" button
    • Select the rejection reason from the dropdown menu
    • Provide a detailed explanation for the rejection
    • Confirm your rejection

  2. Your decision will be recorded with your digital signature and timestamp

Step 10: Monitor Trade Execution​

  1. After approval:

    • The trade status will change to "Approved"
    • The system will notify both parties
    • The blockchain transaction will be initiated (if not already pending)

  2. You can monitor the execution:

    • Check the transaction status in the "Approved Trades" section
    • View the blockchain confirmation status
    • Verify when the transaction is completed

  3. Once the transaction is confirmed on the blockchain, the status will update to "Completed"

Best Practices​

  • Thorough Verification: Always complete all verification steps before making a decision
  • Consistent Approach: Apply the same standards to all trade requests
  • Detailed Notes: Document your verification process and reasoning in the notes
  • Timely Processing: Review requests promptly to maintain good service levels
  • Compliance First: Always prioritize regulatory compliance over transaction speed
  • Clear Communication: Provide clear explanations when requesting additional information or rejecting trades
  • Double-Check: Verify critical information such as wallet addresses and token amounts carefully
  • Stay Updated: Keep informed about changing regulations and platform policies
  • Seek Guidance: Consult with compliance or legal teams when facing complex situations
  • Documentation: Maintain records of unusual cases or precedent-setting decisions

Troubleshooting​

Common Issues​

  1. Incomplete Verification Information

    • Solution: Use the "Request Information" feature to obtain missing details
    • Solution: Check if verification can be completed using alternative documentation

  2. Transfer Restriction Uncertainty

    • Solution: Review the deal's transfer restriction rules in the deal information section
    • Solution: Consult with the compliance team for clarification on complex restrictions

  3. Wallet Address Discrepancies

    • Solution: Verify that the wallet address matches the investor's registered address
    • Solution: Request confirmation from the investor if discrepancies are found

  4. Price Concerns

    • Solution: Check historical trading prices for the token if available
    • Solution: Flag unusual pricing for additional review

  5. System Delays

    • Solution: Refresh the page to ensure you're seeing the latest information
    • Solution: Check the platform status for any reported issues

Getting Help​

If you encounter any issues during the trade review process:

  1. Navigate to the /support Support center by clicking on the "Support" link in the main navigation
  2. Select the appropriate category for your issue:
    • "Trade Review" for general process questions
    • "Compliance" for regulatory and restriction questions
    • "Technical Issues" for platform functionality problems
  3. Provide specific details about your issue, including the trade request ID
  4. Submit your support request
  5. Support staff will respond through the platform's notification system